Privacy Policy

Privacy Policy

Your privacy is important to us. This privacy statement explains the personal data BioBam Bioinformatics processes, how BioBam Bioinformatics processes it, and for what purposes. BioBam Bioinformatics will make every effort to assure the complete privacy and confidentiality of our clients.

Personal Data We Collect

BioBam Bioinformatics privacy policy covers the collection and use of personal information that may be collected by BioBam Bioinformatics anytime you interact with BioBam Bioinformatics such as when you purchase or use a Biobam Bioinformatics product, contact a technical support or sales associate, sign up for a newsletter or request a download of demonstration software. The personal data that we deal with in BioBam Bioinformatics comes from the interested party. The categories of data that are treated are: personal names, electronic addresses, telephones, institution names, department names, postal addresses, professional profiles.

How We Use Personal Data

We collect your personal information because it assists us in delivering a high level of customer service. For example, your personal information helps us to keep you informed and up-to-date on the latest product updates and announcements as well as special offers that may be extended from time to time. When you provide BioBam Bioinformatics with your name, email address, mailing address or telephone number, and you do not “opt-out”, BioBam Bioinformatics may use the provided information to alert you to product updates, special offers, updated information, new products and other BioBam Bioinformatics information. BioBam Bioinformatics will send notifications regarding product activations and technical support notices. These messages are deemed essential to the functionality of the service and as such, there is no “opt-out” available for these notifications. The legal basis for the treatment of your data is the provision of the service and/or the consent of the interested party. The personal data provided will be kept as long as the provision of the service and/or the time required for legal liability is maintained.

Personal Data Sharing:

Other than BioBam Bioinformatics representatives and authorized affiliates (such as value-added resellers), BioBam Bioinformatics does not offer, sell, or otherwise make available any user-provided information to third parties.

Our service offers publicly accessible community services such as help forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How to Control Your Personal Data:

If you do not want BioBam Bioinformatics or BioBam Bioinformatics representatives to contact you, you may “opt-out” at any time. You may “opt-out” by contacting BioBam Bioinformatics’ Customer Service Department or by following the instructions included in the email correspondence.

If you wish to request that we no longer use your information to provide you the service, you can send a request to delete your personal data to support@biobam.com.

In any case, and in due compliance with Law 15/99 of 13 December, governing Protection of Personal Data, we hereby inform you that all personal data of the website as well as all data contained in the forms or sent by e-mail to Biobam Bioinformatics will form part of a file belonging to the company Biobam Bioinformatics S.L. whose registered address is at Avenida Peris y Valero 78, 46006 Valencia (Spain).

Analytic Tools:

BioBam Bioinformatics websites, services and products may use analytic tools (like e.g. Google Analytics) to help analyse how you use our services. These tools may use cookies or other technology to collect anonymous log information to track user behaviour. No sensitive data is collected and can not be associated with any Personally Identifiable Information (PII). The anonymous information generated by these tools is transmitted and processed to compile statistical reports only. These aggregated usage reports are used exclusively to improve the functionality and experience of our services.


Where personal information is required, the BioBam Bioinformatics website uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. While BioBam Bioinformatics strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, BioBam Bioinformatics can not guarantee or warrant the security of any information you transmit to us or from our products and you do so at your own risk. Once your information has been received by BioBam Bioinformatics, we will make our best effort to ensure the safety and security on our systems.

Who is Collecting the Data:

Identity: BioBam Bioinformatics S.L.
CIF: B98343916 
Address: Avenida Peris y Valero 78-23, 46006, Valencia, Spain
Phone: +34 963 767 161
Email: contact@biobam.com

Finally, while we will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information.

Last updated: May 2018